RETURNS POLICY
We hope you will be pleased with your purchase. However, should you want to return an item, you can view our terms and conditions below;
Refunds and exchanges will only be made if the item is returned unused, in the original packaging, within 14 days of purchase, with a valid receipt. All seals must still be intact. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse to exchange the item. Gift cards must be returned within 7 days.
Refunds on faulty products will only be given on production of a valid receipt, within the statutory time period.
Please retain your receipt for proof of purchase. This does not affect your statutory rights.
Gift Cards
Should you purchase a seanhanna gift card or gift voucher, you can return the unused card to us within 7 days. We will then refund the card value less a £10 cancellation / administration fee.
Delivery Of Goods
Please allow a maximum 28 days for delivery of goods.
Assistance
If you need assistance with any aspect of your purchase or need assistance with a return/refund, please contact sales@seanhanna.com
None of the above conditions affect your statutory rights when goods are faulty or not as described.
BOOKING POLICY
By making a hair appointment online, you agree to the following terms and conditions:
1. Booking Confirmation
- Upon booking, you will receive a confirmation email with the details of your appointment. Please ensure that all information is correct and contact us immediately if any changes are needed.
2. Deposit Requirement
- A deposit is required to secure your appointment. The deposit amount will be clearly stated at the time of booking and must be paid in full to confirm your appointment.
3. Cancellation Policy
- If you need to cancel or reschedule your appointment, please do so at least 24 hours before your scheduled time.
- Cancellations or rescheduling requests made less than 24 hours before the appointment will result in the forfeiture of your deposit
4. No-Show Policy
- If you do not show up for your appointment and fail to notify us in advance, your deposit will be retained as a no-show fee.
5. Refund Policy
- Deposits are non-refundable except in cases where the salon needs to cancel or reschedule your appointment. In such cases, you will be notified as soon as possible, and the deposit will be refunded or applied to a future appointment.
6. Late Arrivals
- Please arrive on time for your appointment. If you are more than 15 minutes late, we may not be able to accommodate your appointment, and your deposit may be forfeited.
7. Appointment Changes
- If you need to make changes to your appointment details, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.
8. Contact Information
- Ensure that the contact information provided at the time of booking is accurate. We will use this information to communicate any important details regarding your appointment.
9. Health and Safety
- For the safety and comfort of all clients and staff, please inform us if you have any health concerns or conditions that may affect your appointment.
10. Personal Data
- Your personal data will be handled in accordance with our privacy policy. We will not share your information with third parties without your consent, except as required by law.
By booking an appointment online, you acknowledge that you have read, understood, and agree to these terms and conditions. We look forward to providing you with excellent service.
Contact Us:
For any questions or concerns, please contact us on 02089448500